/74reviews
Will open atmonday at4PM
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- Description
UPS Customer Center provides transportation services. For example, they perform freight shipping services and courier services. Their vehicle fleet come inhandy ifyou need totransport something for adistance. Itis anall-purpose instrument tocope with challenges whenever physical movement isneeded.
63visitors rated UPS Customer Center with3.5. People gave 74feedbacks, see some ofthem below toclarify what they enjoyed and what they didn’t.
UPS Customer Center islocated inKannapolis, NC28083, 2605NCannon Blvd. The company'sworking scheduleis: Mon-Fri: 4-4PM. The telephone number is(888) 742—5877. Tolearn more information about their work, try visiting their official website: locations.ups.com.
- Household services
- Delivery services
- courier service, express mail
Phone number
(888)742-58...— show
Address
- Working hours
Sun
Closed
Mon
4:00—6:00PM
Tue
4:00—6:00PM
Wed
4:00—6:00PM
Thu
4:00—6:00PM
Fri
4:00—6:00PM
Sat
Closed
- Official website
locations.ups.com
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4photos UPS Customer Center in Kannapolis
Reviews about UPS Customer Center in Kannapolis
3.5
/ 74 reviews and63 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Randy C.
September 23, 2022, 1:08 am
Excellent workers
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Company's official reply
September 23, 2022, 1:20 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Oswaldo A.
September 4, 2022, 3:51 pm
Exelente!!
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Company's official reply
September 5, 2022, 3:38 am
Hello Oswaldo, Thank you for the rating! Weappreciate your positive rating for this UPS location.
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XTC n.
August 6, 2022, 5:37 pm
There needs tobe more sinage pointing customers tothe intake office. The gravel parking lot would not bewheelchair orwalker friendly. Adedicated travel path orturning lanes would behelpful. The service isfast, efficient and the worker was professional, courteous, helpful and friendly.
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Company's official reply
August 6, 2022, 10:12 pm
Thank you for sharing your experience withus. Ifadditional assistance isstill needed, feel free tosend usdetails ofyour concern via aPrivate orDirect Message onone ofour social channels sothat wemay assist. Facebook @UPS orTwitter @UPS.
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Company's official reply
July 7, 2022, 2:56 pm
Hello Lawrence— thank you for alertingus. While wework onthis, should you need tofind another UPS location close toyou that better fits your schedule please visit https://www.ups.com/dropoff?loc=en_US.
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Wendy B.
July 6, 2022, 4:19 pm
Hours are different than posted onhere. Opens at4pm.
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Company's official reply
July 7, 2022, 3:19 pm
Hello Wendy— thank you for alertingus. While wework onthis, should you need tofind another UPS location close toyou that better fits your schedule please visit https://www.ups.com/dropoff?loc=en_US.
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Helen R.
June 15, 2022, 1:04 am
Very busy. Customer service excellent.
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Company's official reply
June 15, 2022, 2:56 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Peace E.
May 25, 2022, 8:08 pm
I had two ofpackages lost within aweek. The first package was delivered toa dock and signed bythe name ofsomeone who doesn’t even work atthe location where mypackage was suppose tobe delivered. And when Icontacted UPS Iwas advised only the drivers are able toinput the name, customers can not touch the hand held. Contacted myshipper who then ships out areplacement and Iasked UPS tohold this package because ofthe first incident. Iwent tothe UPS location that insured that packagewould behere for pickup and noone knows where the package isand Iwas advised yet tocreate another claim for the 2nd time within aweek.. This isn’t just apersonal package this isa package that isfor mybusiness.. Noone here seems tocare who had the package and where itcouldbe. It’s getting brushed off asto just contact the shipper and let them know wecan’t find the package.. Noone here isunderstanding that it’s ainconvenience asa business owner tohave 2loss packages inone week inthe hands ofUPS..
Also take alook below atevery other customer review that had anissue they were apologized toas acompany should when they are atfault.. And take alook atthe response that came behind myreview.. The customer service speaks for itselflol..
… – show00
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Company's official reply
May 24, 2022, 2:47 am
Thank you for sharing your experience withus. We’d like toaddress your concerns. Please send usdetails ofyour concern via aPrivate orDirect Message onone ofour social channels sothat wemay assist.Ex. Facebook @UPS orTwitter @UPS.
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Amber T.
March 2, 2022, 10:10 pm
After along wait the lady was super rude tome very unprofessional and Iwill never return toa you PSstore again inmy life. This lady was sounbelievably rude makes mewonder where upper managementis?
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Company's official reply
March 3, 2022, 3:48 am
We apologize your experience atthis location did not meet your expectations. Your feedback will help usimprove your future experience. Ifyou need further assistance fromUPS, please contact uswith your information via aPrivate Message orDirect Message onone ofour social channels: Facebook, Instagram orTwitter @UPS. -Daniel
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Stephanie I.
February 25, 2022, 2:44 pm
I had been awaiting apkg since that Thursday, and because ofa storm, the pkg was delayed and stuck atthe service center ona Sunday, 3days late. Understood. Icalled toMAKE SURE the facility was even OPEN, soI could possibly pick itup instead. The content inside mypkg was NEEDED before Monday. The 1st rep assured meit was open, and closed by6pm Sunday. Idrove there, and itwas closed. Ispoke to3different UPS reps (while disappointed sitting inthe parkinglot, with noresolve). (By theway, there were cars parked outside, and CLEAR evidence staff was there working) Icalled back four times because driving there from where Ilive is30minutes away. The 4th rep was literally from heaven, and I'm sograteful she took the time tounderstand how badly Ineeded mypkg (before Monday). While calling the 4threp, Idecided toleave the parkinglot. She apologized for the inconvenience, and instructed meto drive back tothe service center, where another rep met mein the parkinglot, with mypkg. Thank you sokindly. Iforgot her name, however, God knows how THANKFUL and how much IAPPRECIATED her going the extra mile with GREAT guest service. (Her accent was Jamaican) When wesimply take time togive GREAT GUEST service, more guests will refer other people toour businesses. Thank you tothe young lady who represented UPS with honor. Igave the young lady however this facility STILL has incorrect SUNDAY operating hours posted onthe door. When guests call tohear operating hours for Sundays, the information isincorrect. Management Communication and consistency iskey.… – show
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Company's official reply
February 25, 2022, 1:34 pm
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Scott S.
January 28, 2022, 3:54 am
The lady there was very courteous and very helpful tome
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Company's official reply
January 28, 2022, 9:17 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Leslie B.
January 24, 2022, 8:35 am
Quick service. Mask required.
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Company's official reply
January 24, 2022, 9:29 am
Thank you for the rating! Weappreciate your positive rating about our service.
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Jonatan R.
January 15, 2022, 7:12 am
Easy tofind, fast and good people waiting foryou. Good service.
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Company's official reply
January 17, 2022, 6:10 pm
Hello Jonatan— Thank you for the positive rating and review. Weappreciate your business.
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jeffrey w.
January 11, 2022, 11:35 pm
Had tocall about apackage they were great very friendly too
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Company's official reply
January 12, 2022, 6:10 pm
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Alyssa T.
December 18, 2021, 5:43 am
Wanted tosay abig thank you tothe staff working Friday (12/17) night for being sokind when you weren’t actually open but getting mypackage anyway! Ihope you have blessed holidays!
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Company's official reply
December 18, 2021, 4:17 pm
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Tom R.
December 10, 2021, 1:32 am
The rep inthe local office did anexceptionaljob. 5
She had aquestion and called service toget guidance— the call center was pathetic, obviously outsourced out ofcounty, you could not understand the person onthe phone.
Hooray for the young lady inthe local office, she did anexceptional job
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Company's official reply
December 10, 2021, 3:05 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Fidel V.
November 17, 2021, 5:24 pm
They got alot'a boxes…
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Company's official reply
November 17, 2021, 6:50 pm
Thank you for the rating! Weappreciate your positive rating for this UPS location. -Ricardo
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Juan G.
November 16, 2021, 6:58 pm
Always down tohelp
I was inneed of250shipping label packages, and people there even that they didnt have that many athand, helped somuch asking everywhere how icould get them. They also checked old boxes tosee ifi could have some ofthem, which luckily they did find afew forme.
How helpful they were isactually amazing. Ive been really thankful from Ups from every store00
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Company's official reply
November 17, 2021, 2:17 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Robert S.
October 31, 2021, 7:02 pm
good customer service
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Company's official reply
October 31, 2021, 8:34 pm
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Edward E.
October 19, 2021, 2:50 pm
Delivered anempty box with stolen contents inside. Tape was cut using abox cutter. Going toinvest ina camera. Edit: was really super but it's not fair toput blame onpeople with zero proof......just frustrated. Already filed aticket, hoping for the best.
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Company's official reply
October 15, 2021, 4:14 am
Hello Edward, thanks for contactingus. We're sorry for the bad experience you've had with our service.
We'd like tolook further into this matter. Please, send usyour information such asyour tracking number, email address, phone number, receiver's name, and full delivery address thru our social network via Private Message onFacebook orDirect Message onTwitter/Instagram.
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Kathleen H.
October 2, 2021, 12:08 am
Good.
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Company's official reply
October 2, 2021, 4:26 am
Thank you for the rating! Weappreciate your positive rating for this UPS location.
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Average rating- 3.5based on74 reviews and63 ratings
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