Warranty & Furniture Protection
Warranties:
Furniture is covered for a minimum of one (1) year against manufacturer product or installation and fabrication flaws or defects*. Other extended warranties could be in effect by individual manufacturers that may increase this warranty period. Furniture will be repaired or replaced according to the manufacturer's provisions. For warranty or service work questions, please contact our Customer Service Dept. at 615-859-1301.
All warranty work and inspections are performed by one of our service technicians. No manufacturer warranty covers normal wear and tear, or cosmetic concerns like nicks or scratches on products. Any products that show signs of misuse, neglect and/or abuse, will result in a voided warranty. Fabrics, leathers and wood finishes are not warranted against fading, stretching, staining, excessive wear or variation of color from samples. Seat and back cushions may relax with use and may show wrinkles or require fluffing. This condition is not considered a factory defect.
*The Outlet at BF Myers / Outlet and Clearance/Final Sale/"As-Is" Items carry no warranties.
Furniture Protection Plan:
We recommend our Guardsman Furniture Protection Plan.When youinvest in new furniture, you want to keep it looking great for as long as possible. The Guardsman Gold Complete Furniture Protection Plan gives you total peace of mind. Whether your furniture is fabric, leather, or wood, damage and stains are covered by the Guardsman Gold Complete Furniture Plan. * If you decline the Furniture Protection Plan at the time of your order and wish to add it at a later date, you must notify your Sales\Designer Associate at least one (1) business day prior to the furniture being delivered or picked up. Sorry, the Furniture Protection Plan is not available after furniture is delivered to your home. Once your furniture is delivered our office will then process your plan with Guardsman. You will receive a emailed and or mailed warranty packet for the furniture protection plan a few days later, which will provide you with information for any questions that you may have. Please contact the furniture protection company directly through the toll-free number provided in your warranty packet.
*The Outlet at BF Myers /Outlet and Clearance/Final Sale/"As-Is" Items are not eligible for the Guardsman Furniture Protection Plan.
Special Orders and Order Changes
Special Orders:
Special orders are made just for you! At the time of your order, your salesperson/designer will give you an estimated lead-time for your furniture shipment. Please keep in mind if you need it QUICK, we keep in excess of 5 million dollars of inventory on hand for next day delivery! Our office will continue to track your order until it arrives at our Distribution Center. Unfortunately delays can occur, and we will notify you with updates as soon as we receive this information. We will do our very best to get your furniture to you as quickly as possible.
Changes, Returns or Cancellations:
Please contact your salesperson/designer immediately if you need to cancel or make changes to your order.
If you purchased from our stock:
Within ten (10) days of your purchase or receipt of your merchandise, you may cancel and reselect, or return your purchase for a refund. (Excludes Mattreses and Foundations)
Merchandise already delivered will be subject to delivery/pick-up fee of 10%. Outlet/Clearance/Final Sale/"As-Is" items may not be cancelled, exchanged or refunded. No merchandise can be returned or exchanged without the original sales receipt. Upon return and inspection of the item(s), your account will be credited, or your refund will be processed according to the nature it was paid.
If you purchased through Special Order:
In most cases, there is a narrow window of time a special order can be revised or cancelled. If it is possible, we will make every effort to do so. But as stated on the Sales Invoice-Special Orders are not subject to Cancellation.
Receiving Your Furniture
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life. After your furniture is received in our Distribution Center, you will receive a call to schedule your delivery or a time for you to pick up your furniture from our Distribution Center if you choose. Items that are small enough should be taken with you at the time of your purchase, for example lamps and accessories. Our Distribution Center is located at 848 Springfield Hwy, Goodlettsville TN less than 2 miles north of the store.
Delivery Hours:
- Tuesday-Saturday – 10:30am-5pm
- Sunday-Monday - No delivery availability.
Pick-up Hours:
- Weekdays - 9am-5pm
- Saturdays - 9am-5pm
- Sundays – Closed
Setting up your delivery:
When your furniture is ready to be delivered, our scheduler will call you to determine a delivery time. We know that your life is busy, so we will schedule a day for your delivery and for our specialists to be at your home. All of our trucks are equipped with cellular phones, so we'll call you when we're on our way, or if there's an unexpected delay. If you need to cancel a scheduled delivery or pickup for any reason, please contact our store at 615-859-1301 no later than one (1) business day prior to your delivery.
Picking up your Merchandise
If you would like to pick up your furniture, please contact BF Myers Furniture at least one (1) business day in advance. Our Distribution Center pickup hours are: Monday - Friday 9am – 5pm and Saturday 9am - 5pm. The center is closed Sunday. The Distribution Center is located at 848 Springfield Highway, Goodlettsville, TN. Please bring the ticket copy of your sales agreement to the Distribution Center. You must pay your account (s) in full and sign all required financing paperwork prior to pick-up at our store location first.
Customers picking up items at our showroom or Distribution Center must thoroughly inspect merchandise for obvious damage before loading. It is your responsibility to insure the safe loading, transportation and delivery of the merchandise to your home. You are responsible for providing the necessary blankets, tie-downs, or other supplies needed to safely transport your merchandise. Your merchandise will be wrapped with either lightweight plastic or styrofoam wrap. A furniture handler is available to assist you in loading your furniture during normal pickup hours. If you make special arrangements for pickup outside normal hours, you will need to bring adequate assistance to load your purchase into your vehicle. View Map http://www.bing.com/local/details.aspx?lid=YN873x134824997&form=LLMP
What if my furniture doesn't fit?
Help us help you! Before you make your final purchase decision, please measure your door openings, hallways, stairways, and the area/room where your new furniture will be placed. If you are still unsure, please contact your salesperson/ designer for further help. Furniture that needs to be returned because it cannot be placed into the designated space will be subject to restocking fees.*
*The Outlet at BF Myers /Outlet and Clearance/ Final Sale/ "AS-IS" merchandise may not be returned, exchanged or cancelled.
Payment and Financial Options
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.
BF Myers offers several convenient payment options:
- Cash or Check
- Credit Cards - MasterCard, Visa, Discover, American Express
- Financing options“with approved credit".
Financing Options
BF Myers Furniture offers everyday attractive financing options that will vary depending on the sale/event. Please check with a salesperson for details of our current offers. Or visit http://www.bfmyersfurniture.com/Financing.incto apply online.
